Shipping & Returns

/
Shipping & Returns

Ordering

Ordering at mycolorcocktail.com is easy. Placing your first order at mycolorcocktail.com? Just select the items you want to shop, enter your shipping address and payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone.

Your order would be delivered through reputed courier companies at your doorstep.

Once your Order is successfully placed, you will receive a confirmation over email  from mycolorcocktail.com. This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery only.

Yes if your debit/credit card isn’t working we can always take your order over phone. Do call us.

If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.
If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies. Any mycolorcocktail.com Credits used in the purchase of the Order will be credited back to your account.
For certain product categories such as Furniture once you place an order, it cannot be cancelled. This is also indicated on the individual product pages . In rare cases when we are unable to deliver the product in spite of repeated attempts at the shipping address, an amount of Rs. 1000 would be charged on the refund amount.

You receive a confirmation call for your order to verify if there isn’t any change with your order.

In order to place a bulk order please drop a mail to sales@mycolorcocktail.com with your requirements and the concerned team would get back to you.

We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable.

Unfortunately no, however you can simply place another order.

Payments

We accept payments via Visa, MasterCard or Netbanking. We also accept payment via “cash on Delivery” at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it. For certain categories with high value items such as Furniture, only Debit Card/Credit Card and NetBanking options are available.

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Net banking or Credit card.

If COD option is not available on your address you can always opt for Net Banking or Credit/Debit Card. In case you don’t have a Net Banking or Debit Card option please contacts your bank for Debit Card/Credit Card issue.

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by mycolorcocktail.com. You pay only the amount that you see in your order summary.

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on sales@mycolorcocktail.com or please give us a call with your order number for any clarification.

If you see any charges on your credit/debit card for purchases made on mycolorcocktail.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.

Returns & Refunds

“No Questions Asked Return Policy!”

Though we strive to give you a great customer experience each time you shop with us, if at all you are not satisfied with your purchase, you can return your Order for a Replacement in 48 hours.

We mean what we say! All you need to do is give us a call on 7838502393 or drop an email at sales@mycolorcocktail.com within a period of 48 hours, from the date of receiving the product. However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unused, unwashed and undamaged condition. C’mon that’s just fair!

*Please note that “mycolorcocktail.com’s 48 hours Returns Policy” does not apply to Filter Tips, Filter Paper & any Glass Products .

*Refund/ replacement for goods/ merchandise is subject to inspection and checking by mycolorcocktail.com’s team.

*Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

*Some special rules for promotional offers may override “mycolorcocktail.com’s 48 hours Returns Policy.”

*Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Once your return request has been placed with Customer Service, you have to send the product back to us on your own within a week and another 2 days to initiate replacement subject to product inspection. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the replacements are initiated within 2 days after product inspection.

a) If the customer get broken product, we will make replacement of the same product or broken part instead of Refund. Customer will not get refund in case of product brokage..

b) If the payment was made by Credit Card or Net-Banking, we can either issue mycolorcocktail.com Credits or reverse credit to the Credit Card or credit your Net-Banking account. mycolorcocktail.com’s Credits can be utilized on a future purchase on the website.

c) If the payment made was by Cash on Delivery, we can either issue mycolorcocktail.com Credits or Bank Transfer. mycolorcocktail.com’s Credits can be utilized on a future purchase on the website. d) If mycolorcocktail.com’s Credits were used to make a purchase, refund will only be issued as mycolorcocktail.com’sCredits. This can be utilized on a future purchase on the website.

Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Net banking or Credit card.

Start typing and press Enter to search

Shopping Cart

No products in the cart.